Subject: Re: 21061062 - A$AP Rocky - 17/07/2019 - Sesto San Giovanni, IT - Fan Seller - Buyer called asking when will they be contacted
From: Breda Cremins <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Brian Sexton <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, South Africa Inbox <[email-masked]>
Date: Thu, 28 Mar 2019 13:45:58 +0000

@Rosette Modiri<mailto:[email-masked]>

Can Valentina help here?

________________________________
From: South Africa Inbox
Sent: Thursday 28 March 2019 13:06:41
To: Breda Cremins
Cc: Brian Sexton; [email-masked]; [email-masked]
Subject: Fw: 21061062 - A$AP Rocky - 17/07/2019 - Sesto San Giovanni, IT - Fan Seller - Buyer called asking when will they be contacted

Hi Breda,

Can you ask one of the Italian agents to translate this please?

Thanks

Stephen

________________________________
From: [email-masked] <[email-masked]>
Sent: Thursday 28 March 2019 11:58
To: South Africa Inbox
Cc: [email-masked]
Subject: FW: 21061062 - A$AP Rocky - 17/07/2019 - Sesto San Giovanni, IT - Fan Seller - Buyer called asking when will they be contacted

Hi All,

Can you kindly ask an Italian speaking agent to translate this ticket? I took a screenshot of it.

The following was purchased:

General Admission VIP with the listing notes: Includes VIP VIP Lounge

The previous agent escalated it to EDM but it is still not clear if the section and admission is correct or not.

Thank you,

Luise

-----Original Message-----
From: [email-masked] <[email-masked]>
Sent: Thursday, 28 March 2019 13:28
To: Luise Effing <[email-masked]>
Subject: 21061062 - A$AP Rocky - 17/07/2019 - Sesto San Giovanni, IT - Fan Seller IT - Buyer called asking when will they be contacted

Hi Luise,

Buyer called saying that these tickets are incorrect because they were advertised as VIP tickets but they received standard General Admission tickets. The buyer was in contact with us and agents has worked on this case already, buyer was informed we will look into the issue.

LS: Fully Sold; Listing Notes: Includes VIP, VIP Lounge; TS: Pending Seller Payment; MSBD: 26/06/2019.

Can you please look into this case and advise how we could proceed?

Thanks,
Duwayne