Subject: ID : 20995621 - Fan Seller BR - Arctic Monkeys & Kings of Leon & Kendrick Lamar - Lollapalooza Brazil - 05/04/2019 - Returned tickets
From: Jessica Renaud Aparecido <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 28 Mar 2019 03:04:20 -0700 (MST)

Dear Rosette, 

The seller of this purchase have tried to send the tickets to his buyer many times and the tickets have returned. He assumed that the purchase was cancelled and relisted the tickets. 
His new transaction under the TID 20820306 was sold and he sent the tickets to the new buyer. Now viagogo is asking him to re-sent the tickets to the original transaction. 
Now he does not have the tickets to send to the first buyer. 

How should we proceed from here? 

Thank you, 
Jéssica