Subject: Re: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 27 Mar 2019 15:06:05 +0000

@On-call Data Management<mailto:[email-masked]>

Issue persists

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Wednesday 27 March 2019 14:55:34
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi,

With reference to the above TID, there was a mapping error, the buyer had purchased tickets for WWE NXT on 5/04/19 however they received the tickets for WWE Hall of Fame 2019 as stated on CSL.

EDM informed that the issue has been fixed as it was a mapping error however the issue is still persists on our website.

Could you please contact EDM team to advise the correct action to take on this case as the buyer had purchased the tickets for a different event and received for another event due to our system error.

Kind Regards,
Rosette
________________________________
From: "Amanda Rolim" <[email-masked]>
To: "India Inbox" <[email-masked]>, "On-call Data Management" <[email-masked]>, "Brian Sexton" <[email-masked]>
Cc: "Fatoumata Altmueller" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 12 March, 2019 21:43:50
Subject: RE: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi Breda,

+ @Brian<mailto:[email-masked]>

That was due to mapping error, which has been fixed now.

Thanks,

Amanda

From: India Inbox
Sent: Tuesday, March 12, 2019 10:26 AM
To: On-call Data Management <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

@On-call Data Management<mailto:[email-masked]>

Hi Team

Can this case be investigated

Kind regards

Breda

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 12 March 2019 14:13:57
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi,

The buyer of this order claimed that they purchased tickets for WWE NXT on 5/04/19 however they received the tickets for WWE Hall of Fame 2019 as stated on CSL. The agent checked the buyer's confirmation email and it states they purchased tickets for WWE NXT Time / date not yet confirmed which means the buyer is right here and the agent checked online as well and found out that they are 2 different events.

Could you please contact EDM department for further investigation.

•           Transaction/ Listing number : 20420529/297536512

•           Event ID: 3342132

•           Event Name: WWE Hall of Fame

•           Event Date: 06/04/2019

•           Geography:  Barclays Center, Brooklyn, US

•           Username: [email-masked]<mailto:[email-masked]>

•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.

•           Link as proof: https://www.viagogo.de/Sport-Tickets/WWE/WWE-NXT-Karten<https://protect-eu.mimecast.com/s/1BA9CWLzxhjkKZnC6Qjoj?domain=viagogo.de>

•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/WWE-Events/WWE-NXT-Tickets/E-3342132<https://protect-eu.mimecast.com/s/xT90CXLAyhnJRjLcV2cro?domain=viagogo.com>

Kind Regards,

Rosette

________________________________

From: "Fatoumata Altmueller" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 12 March, 2019 19:11:38
Subject: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi Rose

Buyer emailed claiming they have purchased tickets for WWE NXT on april 5th but received tickets for WWE Hall of Fame 2019.

When i checked the confirmation mail that went to buyer i saw that confirmation went for WWE NXT where Event date not yet confirmed.

These are two different events with two different dates same venue. Can you please check this with EDM ?

•           Transaction/ Listing number : 20420529/297536512

•           Event ID: 3342132

•           Event Name: WWE Hall of Fame

•           Event Date: 06/04/2019

•           Geography:  Barclays Center, Brooklyn, US

•           Username: [email-masked]<mailto:[email-masked]>

•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.

•           Link as proof: https://www.viagogo.de/Sport-Tickets/WWE/WWE-NXT-Karten<https://protect-eu.mimecast.com/s/1BA9CWLzxhjkKZnC6Qjoj?domain=viagogo.de>

•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/WWE-Events/WWE-NXT-Tickets/E-3342132<https://protect-eu.mimecast.com/s/xT90CXLAyhnJRjLcV2cro?domain=viagogo.com>