Subject: Re: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [email-masked]
From: Rosette Modiri <[email-masked]>
To: Romania Inbox <[email-masked]>
Cc: Tunde Kovacs <[email-masked]>, Alina Cinjau <[email-masked]>, India Inbox <[email-masked]>, viagogotl <[email-masked]>, Alexandru Andrei <[email-masked]>, Zsofia Marton <[email-masked]>
Date: Wed, 27 Mar 2019 07:16:19 -0700 (MST)

Hi All, 

In reference to the above TID, the case was flagged to EDM team and they advised that the issue is due to mapping error, which has been fixed already. 

I have checked the case again but I can see that the error still persists. I have emailed EDM team again to correct this mistake and to suggest the best solution for this buyer. 

Kind Regards, 
Rosette 

From: "Romania Inbox" <[email-masked]> 
To: "Tunde Kovacs" <[email-masked]>, "Alina Cinjau" <[email-masked]>, "India Inbox" <[email-masked]>, "Romania Inbox" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "viagogotl" <[email-masked]>, "Alexandru Andrei" <[email-masked]>, "Zsofia Marton" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 19:24:17 
Subject: RE: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [email-masked] 

[ mailto:[email-masked] | @Rosette Modiri ] Could you kindly check if Fatoumata received an update from EDM here ? 

Thanks, 

Meghan 

From: Tunde Kovacs <[email-masked]> 
Sent: Wednesday, March 27, 2019 1:51 PM 
To: Alina Cinjau <[email-masked]>; India Inbox <[email-masked]>; Romania Inbox <[email-masked]>; Rosette Modiri <[email-masked]> 
Cc: viagogotl <[email-masked]>; Alexandru Andrei <[email-masked]>; Zsofia Marton <[email-masked]> 
Subject: RE: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [email-masked] 

Hello, 

Can we please have an update on this case? 

Thank you for your support and best regards, 

T ünde 

From: Alina Cinjau < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 25, 2019 2:48 PM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] >; Romania Inbox < [ mailto:[email-masked] | [email-masked] ] >; Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: viagogotl < [ mailto:[email-masked] | [email-masked] ] >; Alexandru Andrei < [ mailto:[email-masked] | [email-masked] ] >; Zsofia Marton < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

Hello, 

Is there any update on the below request? 

The buyer is chasing for an answer. 

Thank you for your help and best regards, 

Alina Cinjau 

Team Lead for Viagogo Team Bucharest 

From: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 12, 2019 11:22 AM 
To: Romania Inbox < [ mailto:[email-masked] | [email-masked] ] >; Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: viagogotl < [ mailto:[email-masked] | [email-masked] ] >; Alexandru Andrei < [ mailto:[email-masked] | [email-masked] ] >; Stefania Voicu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Rosette Modiri ] 

Can you check if she has an update please? 

Kind regards 

Breda 

From: Romania Inbox 
Sent: Tuesday 12 March 2019 09:13:57 
To: India Inbox 
Cc: viagogotl; Alexandru Andrei; Stefania Voicu; Romania Inbox 
Subject: RE: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [ mailto:[email-masked] | [email-masked] ] 

Hi Guys, 

Can we please send this to Fatoumata.Altmueller to see if we have an update from EDM ? 

Thanks, 

Meghan 

From: Stefania Voicu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 11, 2019 4:51 PM 
To: Romania Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: viagogotl < [ mailto:[email-masked] | [email-masked] ] >; Alexandru Andrei < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [ mailto:[email-masked] | [email-masked] ] 

Hello, 

Please see below. Thank you! 

Kindest regards, 

Stefania Voicu - Team Leader Cluj 

Romania 

From: Alexandru Andrei < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 11, 2019 6:12 PM 
To: viagogotl 
Subject: US - 20420529 - WWE Hall of Fame 2019 & 3342132 - 06/04/2019 - Brooklyn - Power Seller - Buyer ordered tix for an event but in TID is other event - [ mailto:[email-masked] | [email-masked] ] 

Hello, 

could you please ask Fatoumata.Altmueller if she received an update from EDM. She flagged this case to them 3 days ago but no answer, nothing. 

Buyer emailed claiming they have purchased tickets for WWE NXT on April 5th but received tickets for WWE Hall of Fame 2019 on April 6th. 

The confirmation mail that went to buyer is for WWE NXT where Event date not yet confirmed. These are two different events with two different dates but same venue. 

Thanks. 

Kind regards. 

Andrei Alex.