Subject: Re: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.
From: Joanna Yang <[email-masked]>
To: Remi Tsai <[email-masked]>, Tony Chien <[email-masked]>
Cc: Shavez Ahmed <[email-masked]>, Brian Sexton <[email-masked]>, Denzel Cheng <[email-masked]>, Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, Geofrey Hassett <[email-masked]>
Date: Wed, 27 Mar 2019 10:37:22 +0000

@Tony Chien<mailto:[email-masked]>: please assist further per advise below, thanks.

Best Regards,

Joanna.Yang
CSAPAC Customer Facing Team Lead
Team Leader : Jessie Tang

________________________________
From: Remi Tsai
Sent: 27 March 2019 15:39:06
To: Joanna Yang
Cc: Shavez Ahmed; Brian Sexton; Denzel Cheng; Rosette Modiri; India Inbox; Geofrey Hassett
Subject: RE: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.

Hi Joanna,

I can see Tony is following up on this case, can you please advise him to offer a partial refund and see if the buyer willing to keep 2 tix (he purchased 3 tix) or a full refund as the seller is at fault for this order. We are short of JP agents today.

Please kindly help.

Best Regards,

Remi

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寄件者: Denzel Cheng
寄件日期: 2019年3月27日 下午 03:19:06
收件者: Remi Tsai; India Inbox; Rosette Modiri; CSLeads.APAC
副本: Shavez Ahmed; Brian Sexton
主旨: RE: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.

Hi all,

Original seller has missed my final deadline.

Please kindly provide the buyer with wrong ticket options and inform me.

Thanks,
Denzel

________________________________
寄件者: Remi Tsai
寄件日期: 2019年3月27日 下午 01:09:54
收件者: India Inbox; Rosette Modiri; CSLeads.APAC; Denzel Cheng
副本: Shavez Ahmed; Brian Sexton
主旨: RE: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.

@Denzel Cheng<mailto:[email-masked]>, please assist.

Active redirection from 20538112 to 20727742.

Best Regards,

Remi

________________________________
寄件者: India Inbox
寄件日期: 2019年3月26日 下午 09:09:13
收件者: Rosette Modiri; CSLeads.APAC
副本: Shavez Ahmed; Brian Sexton
主旨: Re: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.

@CSLeads.APAC<mailto:[email-masked]>

Hi all

Can broker JP be contacted to provide the correct tickets?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Tuesday 26 March 2019 13:08:19
To: India Inbox
Cc: Shavez Ahmed
Subject: Fwd: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants- 30/03/2019 14:00- Buyer received incorrect quantity.

Hi,

This is an active redirection from TID 20538112 to 20727742, the final buyer has received 2 tickets instead of 3 and provided the proof of everything they received.

Could you please contact seller support to request for proof of purchase from the Broker JP.

Kind Regards,
Rosette
________________________________
From: "Shavez Ahmed" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 26 March, 2019 17:50:05
Subject: 20727742-Broker - JP- Hiroshima Toyo Carps vs Yomiuri Giants-30/03/2019 14:00-Buyer received incorrect quantity.

HI Rosette,

With reference to TID: 20727742.

Active redirection from 20538112 to 20727742.

Buyer Emailed informing that he purchased the 3 tickets but only received 2 tickets .

Could you please contact the SS in order to check with Broker

Thanks,
shavez