Subject: Re: ID : 20930522 , Fan Seller, Olly Murs, 20/05/2019, CS error
From: Rosette Modiri <[email-masked]>
To: Poonam Chawla <[email-masked]>
Date: Tue, 26 Mar 2019 23:52:00 -0700 (MST)

Hi Poonam, 

Please I checked the case the event took place on 24/03/2019 and the buyer contacted on 25/03/19, I think the tickets will not be valid as the event got over. 

Please review the case. 

Rosette, 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 25 March, 2019 15:34:07 
Subject: ID : 20930522 , Fan Seller, Olly Murs, 20/05/2019, CS error 

Hi Rosette, 

With reference to the above TID, buyer called informing that he got a full refund asking if the tickets he received are still valid. 

There is a case note from Stafan : Refunded buyer with no voucher - CS error, as per Silvia's email. 

Could you please confirm if buyer have to return the tickets. 

Kind Regards, 
Poonam