Subject: Fwd: 20528803 - Broker UK - Drake - 26/03/2019 - Buyer callback
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 26 Mar 2019 09:13:47 -0700 (MST)

Hi, 

With reference to the above TID, the case was assigned to the agent shauna.hanley to call the buyer and to suggest if we can give their contact details to the seller to issue an exchange at the box office, as the section they have purchased is now closed, and they will receive comparable or upgraded seats but the buyer did not reply. Actually the buyer just called as requested on the email. 

Could you please assign this to shauna.hanley to call the buyer again. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 26 March, 2019 21:21:54 
Subject: 20528803 - Broker UK - Drake - 26/03/2019 - Buyer callback 

Hi Rose, 

In reference to the above TID. The buyer contacted us as requested by the agent Shauna. 

Could you please forward this to her and inform that the buyer will be waiting to be called within the next hour. 

Regards, 
Edivaldo