Subject: Re: 19315835 - fan seller - : Shawn Mendes - 23/03/2019 21:00 - unable to close the case
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Tue, 26 Mar 2019 08:34:11 -0700 (MST)

Hi Val, 

Please escalate the case to payment to refund buyer. Check the case note, the order is pending sub and the event is over. 

Rosette, 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 26 March, 2019 13:26:00 
Subject: 19315835 - fan seller - : Shawn Mendes - 23/03/2019 21:00 - unable to close the case 

Hi Rose, 

I am unable to close the case. 

Can you please forward this to the relevant department. 

Thanks 
Valentina