Subject: TID: 20781255 - Red Flag Review
From: Rosette Modiri <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Tue, 26 Mar 2019 03:39:09 -0700 (MST)

Hi Sankarshan, 

Could you please review this red flag with Wamiq. 

Quality Report: 

* Agent did not investigate the case correctly - buyer was claiming that never received the tickets, and order was for pick up, he most likely did not go to collect the tickets. 

* Agent sent an unrelated reply - agent treated as a RAG case. 

* Agent did not re-categorise the case to the correct enquiry source. 

* Incomplete case notes - please make sure to describe the customer's query and all that was investigated on the notes. 

Rosette,