Subject: FW: [Wiki Update] - CMA Questions
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Jana Garbe <[email-masked]>
Date: Mon, 25 Mar 2019 16:06:31 +0000

Hi everyone,

Please see below an update from the Quality and Training team, the OLS wiki has been updated to include the below.

Please have a read of it.

Kind regards,
Brian

From: Jana Garbe
Sent: Monday 25 March 2019 21:26
To: CSLeads <[email-masked]>; Bridgette Kenny <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>
Subject: [Wiki Update] - CMA Questions
Importance: High

Hi all,

  *   Please note that we have added an explanation to the Wiki page "CMA Questions", as to what it looks like if a case is being returned to the queue by the Compliance Team. That way we want to eliminate wrong escalations and reduce the workload for the Compliance team on cases that can be handled by the CF agents themselves.

Kind regards,

Jana Garbe
Training & Quality
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