Subject: RE: TID 20623244 - Audit Review
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 25 Mar 2019 10:34:33 +0000

Hi Rosette,

Butila should not set a follow up for a time where he knows he will be off.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Sunday 24 March 2019 18:10
To: Brian Sexton <[email-masked]>
Subject: TID 20623244 - Audit Review

Hi Brian,

PFB the template for a red flag dispute.

Request For

David Lee

Request From

(TL - Your Name) and Brian Sexton

Details

Scorecard ID: 23724
TID: 20623244

Agent Name: Butila Yannick

Reason for Review request: The agent has been marked down and got a Red Flag for not re-categorising the case to the correct enquiry source and he did not return to the case before the follow up set expired.

Additional Information: I have shared the feedback to the agent about the subject line however the agents do not control the follow up overdue this is automatically controlled by the system, the system automatically removes follow ups on the agents' accounts as the agent may be on OFF or on leaves.

Kind Regards,
Rosette