Subject: TID : 19441716 - Broker AU - UFC 234 - Whittaker vs Gastelum - 10/02/2019 - Partial refund
From: Daniels Kasende Kibambe <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 25 Mar 2019 03:07:44 -0700 (MST)

Dear Rose, 

This buyer went to the venue and he was not informed that the fighter he wanted to see was not coming because he was sick. 

Below is a not from Danielle whyte regarding the case 

"The main card for this event was cancelled on the day of the event and buyers were not informed by us. Primary advised that buyers who wished to be refunded could be refunded as long as they did not attend the venue and their tix were not scanned. However, this event is not being considered cancelled as the other cards went ahead and the main card was replaced. 

If buyer contacts requesting a full refund saying they did not use their tickets please: 
- offer compensation (amount to be approved by your TL as many orders are HV) as opposed to a full refund as only one of the matches were cancelled, not all of them. 
- if buyer does not accept an offer of compensation and is pushing for a full refund please request your TL to send their approval of a full refund to me before escalating to payments for a full refund." 

Please can we provide a partial refund to buyer since he attended the event but did not see what he wanted? 

Please talk to me once you want to flag the case 

Regards, 
Daniels