Subject: 19708734, Broker ES, Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day, 18/07/2019, EDM error
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 25 Mar 2019 01:35:17 -0700 (MST)

Hello Dear Rosette, 

Buyer claims when he made the purchase, event selected and confirmed, as we can see in the email confirmation, was The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim - 4 Day at Benicassim, however now the event's name shows up as Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day which is an error because when buyer made the purchase, according to the email confirming the order, she bought tickets for The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim. 

Buyer is asking for refund as he never chosen tickets for this event as is EDM error according to Mike. 

Please, ask to the relevant department about the mistake in order to process refund for buyer. 

Thanks 

-- 
Kind Regards 
Natalia