Subject: Re: TID 17927141 - Ticket Network - James Bay - 05/10/2018 - EDM
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Sun, 24 Mar 2019 18:05:32 +0000

Hi All,

We will not be refunding the buyer here. Please see the below general notes that are visible before tickets are selected before every transaction.

Thanks

Stephen

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Sunday 24 March 2019 10:03:09
To: India Inbox
Cc: Kasende Kibambe Daniels
Subject: Fwd: TID 17927141 - Ticket Network - James Bay - 05/10/2018 - EDM

Hi,

The buyer of this order has reported that this event has been rescheduled however they have never received a such information on our website. The agent investigated on the official website online and has confirmed that the event was rescheduled from 05/10/2018 to 23/03/2019.

Could you please inform EDM team to investigate on this information and to refund the buyer as he did not attend this event.

•           Transaction/ Listing number :     17927141
•           Event ID:                                    2649756
•           Event Name:                              James Bay
•           Event Date:                                05/10/2018 20:00
•           Geography:                               The Union Event Center, Salt Lake City, US
•           Username:                                 [email-masked]
•           What needs to be done:            Please check with EDM and see if buyer is right about the cancelled event.
•           Link as proof:                            https://www.axs.com/james-bay-electric-light-tour-rescheduled-for-spring-2019-131688<https://protect-eu.mimecast.com/s/Zn8OCJyj4U8X733IVlxo0?domain=axs.com>
•           Link to viagogo page:                Event over  on viagogo

Kind Regards,
Rosette
________________________________
From: "Kasende Kibambe Daniels" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 24 March, 2019 14:56:32
Subject: TID 17927141 -  Ticket Network - James Bay - 05/10/2018 - EDM

Dear Rose,

With reference to the TID: 17927141, buyer is stating that the event was rescheduled due to artist unavailability. I check on website, I could not find any notification about the rescheduled event on 23/03/2019.

Please find the template below:
•           Transaction/ Listing number :     17927141
•           Event ID:                                    2649756
•           Event Name:                              James Bay
•           Event Date:                                05/10/2018 20:00
•           Geography:                               The Union Event Center, Salt Lake City, US
•           Username:                                 [email-masked]
•           What needs to be done:            Please check with EDM and see if buyer is right about the cancelled event.
•           Link as proof:                            https://www.axs.com/james-bay-electric-light-tour-rescheduled-for-spring-2019-131688<https://protect-eu.mimecast.com/s/Zn8OCJyj4U8X733IVlxo0?domain=axs.com>
•           Link to viagogo page:                Event over  on viagogo

Regards,
Daniels