Subject: TID 20623244 - Audit Review
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Sun, 24 Mar 2019 05:40:27 -0700 (MST)

Hi Brian, 

PFB the template for a red flag dispute. 

Request For 	

David Lee 

Request From 	

(TL - Your Name) and Brian Sexton 

Details 	

Scorecard ID: 23724 

TID: 20623244 

Agent Name: Butila Yannick 

Reason for Review request: The agent has been marked down and got a Red Flag for not re-categorising the case to the correct enquiry source and he did not return to the case before the follow up set expired. 

Additional Information: I have shared the feedback to the agent about the subject line however the agents do not control the follow up overdue this is automatically controlled by the system, the system automatically removes follow ups on the agents' accounts as the agent may be on OFF or on leaves. 

Kind Regards, 
Rosette