Subject: Fw: Tid 16807522 , BROKER UK Name : Shawn Mendes Date : 07/04/2019 18:00
From: India Inbox <[email-masked]>
To: Silvia Floranes <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Fatoumata Altmueller <[email-masked]>
Date: Sun, 24 Mar 2019 11:18:57 +0000

Hi Silvia,

Was there any update from tech here?

Thanks

Stephen

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Sunday 24 March 2019 06:03
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 16807522 , BROKER UK Name : Shawn Mendes Date : 07/04/2019 18:00

Hi,

The buyer of this order was unable to access their account and we reset the password however after resetting the password the buyer was still unable to access the account. The previous agent flagged this to TL silvia  to contact Tech Team.

Could you please contact Tech Team to check if the issue has been resolved or not.

Kind Regards,
Rosette
________________________________
From: "Fatoumata Altmueller" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 23 March, 2019 17:03:38
Subject: Tid 16807522 , BROKER UK Name : Shawn Mendes  Date : 07/04/2019 18:00

Hi Rose

Buyer had issue to as they cant log-in to account. Checked previous agent has flagged toi TL Silvia to contact the Tech Team to see why the Buyer cannot access their Order.
can you see if there is any update on this ?

Best regards
fatoumata