Subject: Fwd: TID 17927141 - Ticket Network - James Bay - 05/10/2018 - EDM
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Sun, 24 Mar 2019 03:03:09 -0700 (MST)

Hi, 

The buyer of this order has reported that this event has been rescheduled however they have never received a such information on our website. The agent investigated on the official website online and has confirmed that the event was rescheduled from 05/10/2018 to 23/03/2019. 

Could you please inform EDM team to investigate on this information and to refund the buyer as he did not attend this event. 

• Transaction/ Listing number : 17927141 
• Event ID: 2649756 
• Event Name: James Bay 
• Event Date: 05/10/2018 20:00 
• Geography: The Union Event Center, Salt Lake City, US 
• Username: [email-masked] 
• What needs to be done: Please check with EDM and see if buyer is right about the cancelled event. 
• Link as proof: https://www.axs.com/james-bay-electric-light-tour-rescheduled-for-spring-2019-131688 
• Link to viagogo page: Event over on viagogo 

Kind Regards, 
Rosette 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 24 March, 2019 14:56:32 
Subject: TID 17927141 - Ticket Network - James Bay - 05/10/2018 - EDM 

Dear Rose, 

With reference to the TID: 17927141, buyer is stating that the event was rescheduled due to artist unavailability. I check on website, I could not find any notification about the rescheduled event on 23/03/2019. 

Please find the template below: 
• Transaction/ Listing number : 17927141 
• Event ID: 2649756 
• Event Name: James Bay 
• Event Date: 05/10/2018 20:00 
• Geography: The Union Event Center, Salt Lake City, US 
• Username: [email-masked] 
• What needs to be done: Please check with EDM and see if buyer is right about the cancelled event. 
• Link as proof: https://www.axs.com/james-bay-electric-light-tour-rescheduled-for-spring-2019-131688 
• Link to viagogo page: Event over on viagogo 

Regards, 
Daniels