Subject: Tid 21007502 , Fan Seller , Name : Jess Glynne View Date : 07/06/2019 15:30 , paper ticket
From: Fatoumata Altmueller <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 23 Mar 2019 09:22:13 -0700 (MST)

Hi Rose 

The buyer here is complaining that they bought paper tickets and paid for delivery but we are telling them to download tickets 
I know we charge delivery fee for e-tickets as well but we had confirmed buyer that they will get paper tickets the confusing part 
is that there is no note on case that delivery method has been changed. I called buyer they are insisting to either cancel sale or provide 
them paper tickets please advise here 

Best regards 
fatoumata