Subject: Re: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: melisa nunez <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 22 Mar 2019 16:02:23 +0000

@CS.NewYork<mailto:[email-masked]>

HI all

Can this please be looked into? Issues are arising with this event for us

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Friday 22 March 2019 15:57:14
To: India Inbox
Cc: melisa nunez
Subject: Fwd: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix

Hi,

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round however received the tickets for session 6 which was on 21/02/2019 and the buyer has not attended the event yesterday as they purchased tickets for Session 8 which is today (22/03/2019).

Could you please contact CS.NY for further instructions as we had a similar case where it was decided to offer 50% partial refund to buyer due to EDM error.

Kind Regards,
Rosette
________________________________
From: "melisa nunez" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 22 March, 2019 21:01:52
Subject: H - Power Seller  Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round -  22/03/2019 - Buyer received Session 6 tix

Hi Rose

With reference to TID: 19928140, Buyer purchased session 8 but  received tix for session 6 event which was on the 21st

Could please review the case and confirm if we have to move to Pending Sub since seems to be a EDM error

Thank you for your cooperation.

Kind Regards
Melisa