Subject: Fwd: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: melisa nunez <[email-masked]>
Date: Fri, 22 Mar 2019 08:57:14 -0700 (MST)

Hi, 

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round however received the tickets for session 6 which was on 21/02/2019 and the buyer has not attended the event yesterday as they purchased tickets for Session 8 which is today (22/03/2019). 

Could you please contact CS.NY for further instructions as we had a similar case where it was decided to offer 50% partial refund to buyer due to EDM error. 

Kind Regards, 
Rosette 

From: "melisa nunez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 22 March, 2019 21:01:52 
Subject: H - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 

Hi Rose 

With reference to TID: 19928140, Buyer purchased session 8 but received tix for session 6 event which was on the 21st 

Could please review the case and confirm if we have to move to Pending Sub since seems to be a EDM error 

Thank you for your cooperation. 

Kind Regards 
Melisa