Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets
From: India Inbox <[email-masked]>
To: Lincoln Ferreira <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 22 Mar 2019 15:10:44 +0000

Hi Lincoln

The tickets the buyer received which were incorrect in the first place has now taken place and over. Can we refund for this session or find replacment for the session 8 which they originally wanted?

Kind regards

Breda

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From: Lincoln Ferreira
Sent: Thursday 21 March 2019 19:58:20
To: India Inbox; CS.NewYork
Cc: Natalia Cabrera Castilla; Rosette Modiri; Brian Sexton
Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

Hi Breda,

Mapping error on our end.

Please offer the buyer a partial refund to keep the tickets, up to 50% if necessary. Please let us know about the buyer's decision.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

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From: India Inbox
Sent: Thursday, March 21, 2019 10:04:23 AM
To: CS.NewYork
Cc: Natalia Cabrera Castilla; Rosette Modiri; Brian Sexton
Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

@CS.NewYork<mailto:[email-masked]>

Can this be looked into please?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Thursday 21 March 2019 14:03:10
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

Hi,

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round and received tickets for Session 6.

Could you please contact CS.NY to check with Ticket Network if they can provide the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 19 March, 2019 17:17:41
Subject: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

Rosette,

Buyer emailed regarding wrong tickets as he bought tickets for session 8 but he received session 6.

CSR comment mentions that we have to contact to CSNY as seller is Ticketnetwork.

Please contact to CSNY before taking any action.

Thanks

--
Kind Regards
Natalia