Subject: Re: 18256894-Ticket Network -Celine Dion -09/03/2019 20:30- Buyer is chasing for refund.
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Shavez Ahmed <[email-masked]>
Date: Fri, 22 Mar 2019 08:13:24 +0000

@Brian Sexton<mailto:[email-masked]>

Can you send to payments with your approval

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Friday 22 March 2019 07:56:03
To: India Inbox
Cc: Shavez Ahmed
Subject: Fwd: 18256894-Ticket Network -Celine Dion -09/03/2019 20:30- Buyer is chasing for refund.

Hi,

In reference to the above TID, the buyer didn't receive the tickets on time for the event, Ticket Network transferred the tickets after the event and there is case note saying that
"Missed sellers link to send tickets to buyer" hence case was escalated to payment to refund buyer and to pay the seller as well due to CS error. Actually payment team is asking for TL approval to pay the seller.

Could you please send TL approval to CSpayments to pay the seller here.

Kind Regards,
Rosette
________________________________
From: "Shavez Ahmed" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 20 March, 2019 11:40:00
Subject: 18256894-Ticket Network -Celine Dion -09/03/2019 20:30- Buyer is chasing for refund.

Hi Rosette,

With reference to TID:18256894.

Buyer is chasing for the refund as he did not receive his tickets in time.

Case was flagged to Jacklyn by previous agent in order to send the approval to the relevant department.

could you please look into it ?

Thanks,
shavez