Subject: Fwd: 18256894-Ticket Network -Celine Dion -09/03/2019 20:30- Buyer is chasing for refund.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Shavez Ahmed <[email-masked]>
Date: Fri, 22 Mar 2019 00:56:03 -0700 (MST)

Hi, 

In reference to the above TID, the buyer didn't receive the tickets on time for the event, Ticket Network transferred the tickets after the event and there is case note saying that 
"Missed sellers link to send tickets to buyer" hence case was escalated to payment to refund buyer and to pay the seller as well due to CS error. Actually payment team is asking for TL approval to pay the seller. 

Could you please send TL approval to CSpayments to pay the seller here. 

Kind Regards, 
Rosette 

From: "Shavez Ahmed" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 20 March, 2019 11:40:00 
Subject: 18256894-Ticket Network -Celine Dion -09/03/2019 20:30- Buyer is chasing for refund. 

Hi Rosette, 

With reference to TID:18256894. 

Buyer is chasing for the refund as he did not receive his tickets in time. 

Case was flagged to Jacklyn by previous agent in order to send the approval to the relevant department. 

could you please look into it ? 

Thanks, 
shavez