Subject: Fwd: Tid 17975955 , SELLER TYPE FAN SELLER , Name : Hertha BSC vs Borussia Dortmund Date : 16/03/2019 18:30 ,seller charge
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Fri, 22 Mar 2019 00:24:37 -0700 (MST)

Hi, 

With reference to the above TID: the seller claimed that the transaction state was pending local delivery address due to that he couldn't ship the tickets however the sale got cancelled and seller has been charged. 

The event got over and there was a note from spec Ops - to transfer call to DE SSUP if the seller contacts regarding this particular sale. 

Could you please contact Spec Ops department for further instructions regarding this case. 

Kind Regards, 
Rosette 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 20 March, 2019 20:06:01 
Subject: Tid 17975955 , SELLER TYPE FAN SELLER , Name : Hertha BSC vs Borussia Dortmund Date : 16/03/2019 18:30 ,seller charge 

Hi Rose 

With reference to above TID, the buyer was refunded as the seller didn't provide the tickets. The transaction state is pending local delivery address , now the seller is asking how he should have shipped the tickets if the state is awaiting buyer's address. 

The event is over and there was a note from spec Ops - to transfer call to DE SSUP if the seller contacts regarding this particular sale. Case was originally flagged to Sankarshan he informed there 
is no update on case hence to re-flagged it to you. 

Best regards 
fatoumata