Subject: Fwd: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Thu, 21 Mar 2019 23:23:56 -0700 (MST)

Hi Natalia, 

PFB the update from relevant team. 

Take the action accordingly. 

Rosette, 

From: "Lincoln Ferreira" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Friday, 22 March, 2019 01:28:20 
Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets 

Hi Breda, 

Mapping error on our end. 

Please offer the buyer a partial refund to keep the tickets, up to 50% if necessary. Please let us know about the buyer's decision. 

Kind regards, 

Lincoln Ferreira 
CS.NY Seller Support US-CA 
[email-masked] 
(415) 429-1056 Ext. 4646 

From: India Inbox 
Sent: Thursday, March 21, 2019 10:04:23 AM 
To: CS.NewYork 
Cc: Natalia Cabrera Castilla; Rosette Modiri; Brian Sexton 
Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets 

[ mailto:[email-masked] | @CS.NewYork ] 

Can this be looked into please? 

Kind regards 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Thursday 21 March 2019 14:03:10 
To: India Inbox 
Cc: Natalia Cabrera Castilla 
Subject: Fwd: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets 
Hi, 

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round and received tickets for Session 6. 

Could you please contact CS.NY to check with Ticket Network if they can provide the correct tickets to buyer. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 17:17:41 
Subject: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets 

Rosette, 

Buyer emailed regarding wrong tickets as he bought tickets for session 8 but he received session 6. 

CSR comment mentions that we have to contact to CSNY as seller is Ticketnetwork. 

Please contact to CSNY before taking any action. 

Thanks 

-- 
Kind Regards 
Natalia