Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 21 Mar 2019 19:58:20 +0000

Hi Breda,

Mapping error on our end.

Please offer the buyer a partial refund to keep the tickets, up to 50% if necessary. Please let us know about the buyer's decision.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Thursday, March 21, 2019 10:04:23 AM
To: CS.NewYork
Cc: Natalia Cabrera Castilla; Rosette Modiri; Brian Sexton
Subject: Re: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

@CS.NewYork<mailto:[email-masked]>

Can this be looked into please?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Thursday 21 March 2019 14:03:10
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

Hi,

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round and received tickets for Session 6.

Could you please contact CS.NY to check with Ticket Network if they can provide the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 19 March, 2019 17:17:41
Subject: 20603142, 2019 Miami Open Tennis - Session 8 - Second Round, 22/03/2019, wrong tickets

Rosette,

Buyer emailed regarding wrong tickets as he bought tickets for session 8 but he received session 6.

CSR comment mentions that we have to contact to CSNY as seller is Ticketnetwork.

Please contact to CSNY before taking any action.

Thanks

--
Kind Regards
Natalia