Subject: Team Performance Feb 2019
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>, Butila Sasi Yannick <[email-masked]>, Valentina Bonente <[email-masked]>, Fatoumata Altmueller <[email-masked]>, Valentina Bonente <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>, Poonam Chawla <[email-masked]>, Shavez Ahmed <[email-masked]>, Kasende Kibambe Daniels <[email-masked]>
Date: Thu, 21 Mar 2019 09:10:19 -0700 (MST)

Hi Team, 

PFB the performance report for February 2019. 

Don’t trust the inbound or outbound calls count because they appear to be incorrect. Emails sent, CSS and FCR are correct. 

Team Name 	Agent Name 	Productivity Average 	# Days logged 	# Email Floor 	# Calls Inbound 	# Calls Outbound 	Floor FCR 	Floor CSS 	# Total emails + calls 
CF - Tier 1_Mumbai 	BUTILA.YANNICK 	92% 	23 	839 	10 	58 	49% 	22% 	907 
CF - Tier 1_Mumbai 	EDIVALDO.PEREIRA 	88% 	13 	499 	0 	5 	52% 	44% 	504 
CF - Tier 1_Mumbai 	FATOUMATA.ALTMUELLER 	120% 	19 	1,212 	2 	7 	49% 	23% 	1,221 
CF - Tier 1_Mumbai 	JESSICA.APARECIDO 	81% 	15 	488 	2 	3 	55% 	52% 	493 
CF - Tier 1_Mumbai 	KASENDE.DANIELS 	96% 	18 	869 	1 	7 	50% 	23% 	877 
CF - Tier 1_Mumbai 	NATALIA.CABRERA 	111% 	19 	1,187 	11 	11 	48% 	27% 	1,209 
CF - Tier 1_Mumbai 	POONAM.POONAM 	78% 	19 	634 	0 	10 	48% 	31% 	644 
CF - Tier 1_Mumbai 	SHAVEZ.AHMED 	97% 	21 	997 	0 	3 	40% 	25% 	1,000 
CF - Tier 1_Mumbai 	VALENTINA.BONENTE 	103% 	8 	499 	2 	3 	45% 	29% 	504 

Regards, 
Rosette