Subject: Fwd: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil
From: Fatoumata Altmueller <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 21 Mar 2019 03:27:40 -0700 (MST)

From: "sankarshan" <[email-masked]> 
To: "Fatoumata Altmueller" <[email-masked]> 
Cc: "Worchuirin" <[email-masked]> 
Sent: Wednesday, 20 March, 2019 19:58:01 
Subject: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 

Hi All, 

Please follow below 

Regards 
Sankarshan Rajan 

From: "Brigitte Neilson" <[email-masked]> 
To: "Denis Majkic" <[email-masked]>, "india inbox" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "Akanksha Kwatra" <[email-masked]> 
Sent: Monday, 18 March, 2019 22:47:40 
Subject: Re: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 

Hi Artur, 

could this be sent to Lukasz, special ops please as not sure why this note is under the TID and it seems to me as if buyer team can handle this fan seller query. 

Lukasz.Ciegielski 
CSR Comment : Mass Work Item Task 14/01/19 10:23 (2 months 0 weeks ago) 

[Special Ops] 
- Seller here is to ship with UPS only. 
- Please transfer call to DE SSUP if the seller contacts regarding this particular sale. 

Kind regards, 

Brigitte 

From: Denis Majkic 
Sent: Monday, March 18, 2019 4:43:19 PM 
To: India Inbox; Brigitte Neilson 
Cc: Sankarshan Rajan; Akanksha Kwatra 
Subject: Re: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 
[ mailto:[email-masked] | @Brigitte Neilson ] 

Can you please help here? 

Kind regards, 
Denis 

From: India Inbox 
Sent: Monday, March 18, 2019 3:26 PM 
To: Denis Majkic 
Cc: Sankarshan Rajan; Akanksha Kwatra 
Subject: Fw: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 

Hi Denis, 

There is a note from spec ops advising to transfer to DE seller support if the seller contacts regaring the msbd. Seller claims they could not ship as they were waiting on LDA from buyer. 

Thanks 

Stephen 

From: Sankarshan Rajan <[email-masked]> 
Sent: Monday 18 March 2019 10:27 
To: India Inbox 
Cc: Akanksha Kwatra 
Subject: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 
Hi There, 

In reference to the TID: 17975955, The seller has contacted us after the event saying the transaction was awaiting buyer's address hence they could not ship. 
Case history suggests buyer had updated LDA earlier however transaction remained in pending LDA, furthermore seller never contacted us when we emailed them reminding about the deadline about this issue. 

There is also a note on the case from Spec Ops to transfer the case to DE SSUP if seller contacts for this particular sale. 

Please check if Spec Ops should handle this case or should we inform the seller they could not fulfil hence they have been charged. 

Thank you and Regards 
Sankarshan Rajan 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 18 March, 2019 15:46:17 
Subject: 17975955 , Fan Seller , Hertha BSC vs Borussia Dortmund , 16/03/2019 , Seller didn't fulfil 

Hi Sankarshan, 

With reference to above TID, the buyer was refunded as the seller didn't provide the tickets. The transaction state is pending local delivery address , now the seller is asking how he should have shipped the tickets if the state is awaiting buyer's address. 

The event is over and there was a note from spec Ops - to transfer call to DE SSUP if the seller contacts regarding this particular sale. 

Can we check if the seller should be charged here? 

Kind Regards, 
Akanksha