Subject: Re: 19459983 - Broker BR - Cirque du Soleil - OVO - São Paulo - 20/04/2019 - Buyer requested cancellation
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 18 Mar 2019 07:33:25 -0700 (MST)

Hi Edi, 

Please push back as discussed. 

Rosette, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 16 March, 2019 20:38:16 
Subject: 19459983 - Broker BR - Cirque du Soleil - OVO - São Paulo - 20/04/2019 - Buyer requested cancellation 

Hi Rose, 

In reference to TID 19459983. The buyer of this transaction contacted us chasing her right to cancel the order. 
She contacted us via phone call on 10/12/2018 requesting cancellation and says that the agent who picked up the call did not cancel and advised her to relist the tickets. 
She has now relisted the sale was cancelled as per the buyer's right to cancel 7 days after the purchase. The buyer is chasing her right that was refused 3 months ago. 

Can we request for the call recording to verify whether the agent has made a mistake or not? 

Regards, 
Edivaldo