Subject: TID: 18713596 Red Flags
From: Rosette Modiri <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 15 Mar 2019 05:24:32 -0700 (MST)

Hi Sir, 

Kind Regards, 
Rosette 

Regarding TID 18713596 , the IT agent Santiago received a red Flag where the quality report says that a gent did not re-categorize the case to the correct enquiry source and did not call the buyer however the buyer contacted more than 3 times. 

The buyer was claiming that the tickets received are wrong however after investigation the agent found out that the tickets were correct and advised the buyer about the same. 
Normally the agent should re-categorize the case to " Buyer: I think I received incorrect tickets". 

The agent has been coached and next time he will be more careful.