Subject: TID: 20656508 - Red Flag Dispute
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Fri, 15 Mar 2019 03:26:12 -0700 (MST)

Hi Brian, 

With reference to the above TID, the PT agent Joel Luinduladio received a red flag where the quality report says Agent did not investigate the case correctly - tickets received are a screenshot. We investigated the case, the Broker US uploaded mobile tickets QR codes and the tickets are correct. 

Could you please review the case with quality team as the agent just followed the correct process here. 

Kind Regards, 
Rosette