Subject: Fwd: 20613346 - Fan Seller - Negramaro - 15/03/2019 - seller wants tix back
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Thu, 14 Mar 2019 07:31:12 -0700 (MST)

Hi, 

With reference to the above TID, the seller missed the MSBD as she was unable to schedule the pickup on our website hence the order was subbed and buyer refused the alternative tickets and he was refunded. The seller is chasing her tickets back and as per case history none informed the buyer to return the tickets to the seller. The seller mentioned that she was told that the ticket was invalidated by our department. 

Could you please advise either to arrange a meet up for both buyer and seller in order for the seller to collect her ticket or to inform the buyer to return the ticket to seller but the event is in 1 day(s), 6 hours away. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 14 March, 2019 15:08:34 
Subject: URGENT: 20613346 - Fan Seller - Negramaro - 15/03/2019 - seller wants tix back 

Hi Rose, 

This seller is calling because she wants the ticket back. She missed msbd as the website was not working. She was informing us two days before the msbd. We did not suggest to ship tickets manually. Now we have refunded buyer, and removed seller's charge. Nobody asked the buyer to return tickets. Seller informed me she was told that ticket was invalidated by our department. 

Can you please checked if we can ask them to meet, or we can ask the buyer to ship the ticket (but we are not sure ticket will be delivered on time as event is tomorrow). 

Thanks 
Valentina