Subject: FW: IMPORTANT- FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19
From: Brian Sexton <[email-masked]>
To: Worchuirin <[email-masked]>, Rosette Modiri <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Kritika Mirchandani <[email-masked]>, Anurag Pradhan <[email-masked]>, Charanjit Singh <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>, Maria Alemany <[email-masked]>
Date: Thu, 14 Mar 2019 13:48:00 +0000

Hi everyone,

Please read and understand the below regarding RAGs for FR buyers for the Barcelona vs Lyon game.

Kind regards,
Brian

From: Robert Cosgrove
Sent: Thursday 14 March 2019 19:15
To: Brian Sexton <[email-masked]>; Bridgette Kenny <[email-masked]>; Stephen Blake <[email-masked]>
Subject: FW: IMPORTANT- FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19

Hi All,

Please remind all your locations that Rags for - FC Barcelona vs Lyon, should be investigated in more detail. If a French buyer purchased tickets in the ES sections and they were refused. They are not entitled to a refund.

Thanks
Robert

From: Maria Alemany
Sent: Thursday 14 March 2019 15:33
To: Michelle Gubbins <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Cc: Francesca Martini <[email-masked]<mailto:[email-masked]>>; Eimear Slijepcevic <[email-masked]<mailto:[email-masked]>>
Subject: FW: IMPORTANT- FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19

Hi Michelle/Robert,

Please see below - Could we send a reminder to the floor advising not to escalate Rags from FCB game last night if the buyer is French?

We have already refunded a HV order where we will need to pay seller and we really want to avoid any other TID being refunded by mistake.

Thank you,

Maria

From: Maria Alemany
Sent: 14 March 2019 13:08
To: Irene Hernandez <[email-masked]<mailto:[email-masked]>>; CSpayments <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Cc: Nikita Griffin <[email-masked]<mailto:[email-masked]>>; Garazi Beaumont <[email-masked]<mailto:[email-masked]>>; Rachel Corcoran <[email-masked]<mailto:[email-masked]>>
Subject: RE: IMPORTANT - Message to CF team needed - FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19

Thanks Irene,

This shouldn't happen as comms were sent to the floor - @CSpayments<mailto:[email-masked]> could you please ensure RAG cases escalated from FR buyers for EID3385845 " FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19" are not refunded.

Agents shouldn't be escalating RAG cases from FR buyer for this event and we shouldn't be refunding - This is buyer's fault.

@Robert Cosgrove<mailto:[email-masked]> could you please address? - please see below

Thank you,

Maria

From: Irene Hernandez
Sent: 14 March 2019 12:08
To: Maria Alemany <[email-masked]<mailto:[email-masked]>>
Cc: Nikita Griffin <[email-masked]<mailto:[email-masked]>>; Garazi Beaumont <[email-masked]<mailto:[email-masked]>>; Rachel Corcoran <[email-masked]<mailto:[email-masked]>>
Subject: IMPORTANT - Message to CF team needed - FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19
Importance: High

Hi Maria,

I can see that some FR buyers have been RAG and we are probably waiting for a few cases more, e.g: 19619925.

It was advised at the time of purchase that in case that buyer has a FR nationality, they must purchase tickets in an away area, otherwise won't be entitled to refund.

Can you please advise CF not to escalate to refund the buyers if they report that venue did not allow him to access to the home area as they were french?

Thanks,
Irene Hernández
Senior ES & LATAM Seller Support