Subject: FW: Feature update in CSL - Estimated Arrival Date
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Rosette Modiri <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Kritika Mirchandani <[email-masked]>, Anurag Pradhan <[email-masked]>, Charanjit Singh <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, John Meerholz <[email-masked]>
Date: Thu, 14 Mar 2019 11:24:00 +0000

Hi all,

Please have huddles with your teams regarding the attachment, OLS comms to follow shortly.

Kind regards,
Brian

From: John Meerholz
Sent: Thursday 14 March 2019 16:46
To: CSLeads <[email-masked]>; Brian Sexton <[email-masked]>; Bridgette Kenny <[email-masked]>
Subject: Feature update in CSL - Estimated Arrival Date

HI all,

We have recently added an update to CSL where agents are shown an Expected Arrival Date under the Delivery Tab of each Transaction.  The aim is to help agents answer queries around "When will I receive my tickets?" more accurately - Please see attached guide for details on the update.

The associated blurbs have also been updated to reflect the expected arrival date.

If you could kindly arrange huddles with your teams and confirm back to me once done.  The training team will also send an OLS comms, which agents have to read and accept.

Any questions please check in with me directly.  This feature should be released to all agents during the course of today.

Thanks!
John