Subject: URGENT: 20613346 - Fan Seller - Negramaro - 15/03/2019 - seller wants tix back
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 14 Mar 2019 02:38:34 -0700 (MST)

Hi Rose, 

This seller is calling because she wants the ticket back. She missed msbd as the website was not working. She was informing us two days before the msbd. We did not suggest to ship tickets manually. Now we have refunded buyer, and removed seller's charge. Nobody asked the buyer to return tickets. Seller informed me she was told that ticket was invalidated by our department. 

Can you please checked if we can ask them to meet, or we can ask the buyer to ship the ticket (but we are not sure ticket will be delivered on time as event is tomorrow). 

Thanks 
Valentina