Subject: TID: 19565267 - Red Flag Dispute
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Santiago Daniel <[email-masked]>
Date: Thu, 14 Mar 2019 01:07:31 -0700 (MST)

Hi Brian, 

I received the red flag report for the IT agent Santiago. The quality report says that he didn't follow the rag procedure correctly. The agent received a RAG case where the buyer is blocked then immediately flagged the case to unblock the buyer in order to proceed the RAG process and the case was flagged on my google sheet. Once the buyer was unblocked the agent proceeded normally with the RAG process on the case. 

Could you please review this case with the quality team. 

Thank you, 
Rosette