Subject: Re: 20613346 - fan seller - Negramaro - 15/03/2019 21:00 - check updates
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Wed, 13 Mar 2019 05:45:21 -0700 (MST)

Hi Val, 

I checked the case note, the previous agent has not flagged the case but just wanted to check with TL. Please take the ownership of the case by flagging in order to get the issue resolved. 

Rosette, 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 13 March, 2019 16:47:00 
Subject: 20613346 - fan seller - Negramaro - 15/03/2019 21:00 - check updates 

Hi Rose, 

This seller is calling as we have invalidated her tickets because she missed msbd. 

iacopo.vigano was following the case as seller informed me agent was asking for a refund for seller. 

Can you please contact the agent in order to check if there are updates. 

Thanks 
Valentina