Subject: Fwd: 18698488 - Broker AR - Boca Juniors vs Tigre - 03/11/2018 - Payments issues
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>
Date: Wed, 13 Mar 2019 01:58:30 -0700 (MST)

Hi, 

With reference to the above TID, the buyer is inquiring about the partial refund. This buyer was entitled for a partial refund as they received the wrong tickets and later the buyer initiated a charge back to which he has been refunded. ECC team is working on the case and advised to inform them once the buyer replies. 

Could you please inform EDSON BATISTA and LAURA BEGLEY from ECC team that the buyer replied and asking for the partial refund. 

Kind Regards, 
Rosette 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 9 March, 2019 22:24:24 
Subject: 18698488 - Broker AR - Boca Juniors vs Tigre - 03/11/2018 - Payments issues 

Hi Rosette! 

In reference TID: 18698488, buyer called asking how the situation of the partial refund that he was supposed to receive is. 
While checking the case, i could see that the buyer was entitled for a partial refund because seller provided incorrect tickets section, however, buyer initiated Charge back and won with the reason code " Wrong section tickets " 
For all the effects, the buyer received full refund through charge back and it means that the other part of the payment is not with Viagogo.. 

By the way, there is a note from system advising to don't take any action apart from contacting agent EDSON BATISTA and [email-masked] , can you please help here? 

Kind regards, 
Eduardo.