Subject: Fwd: TID : 19607149 - Broker ES - Event Name : FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - Date : 13/03/2019
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Tue, 12 Mar 2019 08:16:03 -0700 (MST)

Hi, 

The buyer of this order travelled to the event and the seller cannot fulfil. The buyer just called and is totally unhappy to be refunded, he wants to receive the tickets for this event as they have already made a lot of expenses ( flight tickets and hotel booking). 

Could you please check with the relevant team if they can cancel this refund and provide the alternative tickets to buyer, the agent investigated on the website and there are tickets available. 

Kind Regards, 
Rosette 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 12 March, 2019 20:25:45 
Subject: TID : 19607149 - Broker ES - Event Name : FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - Date : 13/03/2019 - 

Dear Rose, 

This buyer is not willing to get refund and want tickets to go to this event. 

He is willing to get non consecutive tickets and but gets tickets, I have seen tickets on the platform that comes as duals. 

Please can you cancel the refund and provide to this buyer those tickets ? 

I have to call him back in 20 minutes, please let me know as soon as possible. 

Regards, 
Daniels