Subject: Re: TID : 19215616 - Broker UK - Event Name : Take That - Date : 09/05/2019 - Email entry check Issue
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Tue, 12 Mar 2019 15:04:29 +0000

@Brian Sexton<mailto:[email-masked]>

Hello Brian, can you help out here with an email change?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Tuesday 12 March 2019 15:01:14
To: India Inbox
Cc: Kasende Kibambe Daniels
Subject: Fwd: TID : 19215616 - Broker UK - Event Name : Take That - Date : 09/05/2019 - Email entry check Issue

Hi,

This particular buyer has requested for email address change since 01/03/19, from [email-masked] to [email-masked]. The request was submitted twice on the sheet and the buyer is receiving the validation link as well however after resetting the password, they're not receiving the email with the new password.

Could you please check this with the relevant team as the buyer is still unable to access the account.

Kind Regards,
Rosette
________________________________
From: "Kasende Kibambe Daniels" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 11 March, 2019 20:12:19
Subject: TID : 19215616 - Broker UK - Event  Name : Take That -  Date : 09/05/2019 - Email entry check Issue

Dear Rose,

The buyer of the query has an issue with his email change since the 01/03/2019.

He has requested the email change as follow : [email-masked] (does not exist anymore) to [email-masked] (New email ID)

Everytime he is getting the is getting the verification link you he is struggling with the password and every time the password is reset he is not receiving the new password on the new email ID.

Please can you follow up the case with the concerned department and get back to me ASAP ?

This case was flagged to ZACK but there is no resolution to this  and I have affirm to the buyer that I would follow up the case myself :).

Regards,
Daniels