Subject: Fwd: TID : 19215616 - Broker UK - Event Name : Take That - Date : 09/05/2019 - Email entry check Issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Kasende Kibambe Daniels <[email-masked]>
Date: Tue, 12 Mar 2019 08:01:14 -0700 (MST)

Hi, 

This particular buyer has requested for email address change since 01/03/19, from [email-masked] to [email-masked]. The request was submitted twice on the sheet and the buyer is receiving the validation link as well however after resetting the password, they're not receiving the email with the new password. 

Could you please check this with the relevant team as the buyer is still unable to access the account. 

Kind Regards, 
Rosette 

From: "Kasende Kibambe Daniels" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 11 March, 2019 20:12:19 
Subject: TID : 19215616 - Broker UK - Event Name : Take That - Date : 09/05/2019 - Email entry check Issue 

Dear Rose, 

The buyer of the query has an issue with his email change since the 01/03/2019. 

He has requested the email change as follow : [email-masked] (does not exist anymore) to [email-masked] (New email ID) 

Everytime he is getting the is getting the verification link you he is struggling with the password and every time the password is reset he is not receiving the new password on the new email ID. 

Please can you follow up the case with the concerned department and get back to me ASAP ? 

This case was flagged to ZACK but there is no resolution to this and I have affirm to the buyer that I would follow up the case myself :). 

Regards, 
Daniels