Subject: Re: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 12 Mar 2019 14:26:19 +0000

@On-call Data Management<mailto:[email-masked]>

Hi Team

Can this case be investigated

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Tuesday 12 March 2019 14:13:57
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi,

The buyer of this order claimed that they purchased tickets for WWE NXT on 5/04/19 however they received the tickets for WWE Hall of Fame 2019 as stated on CSL. The agent checked the buyer's confirmation email and it states they purchased tickets for WWE NXT Time / date not yet confirmed which means the buyer is right here and the agent checked online as well and found out that they are 2 different events.

Could you please contact EDM department for further investigation.

•           Transaction/ Listing number : 20420529/297536512
•           Event ID: 3342132
•           Event Name: WWE Hall of Fame
•           Event Date: 06/04/2019
•           Geography:  Barclays Center, Brooklyn, US
•           Username: [email-masked]
•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.
•           Link as proof: https://www.viagogo.de/Sport-Tickets/WWE/WWE-NXT-Karten<https://protect-eu.mimecast.com/s/OD7nCE87YFW9RJocNqOya?domain=viagogo.de>
•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/WWE-Events/WWE-NXT-Tickets/E-3342132<https://protect-eu.mimecast.com/s/xLlQCGv71sJYjpZh7T81L?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Fatoumata Altmueller" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 12 March, 2019 19:11:38
Subject: Tid 20420529 , Power Seller , Name : WWE Hall of Fame 2019 Date : 06/04/2019 18:30 , EDM ERROR

Hi Rose

Buyer emailed claiming they have purchased tickets for WWE NXT on april 5th but received tickets for WWE Hall of Fame 2019.
When i checked the confirmation mail that went to buyer i saw that confirmation went for WWE NXT where Event date not yet confirmed.
These are two different events with two different dates same venue. Can you please check this with EDM ?

•           Transaction/ Listing number : 20420529/297536512

•           Event ID: 3342132

•           Event Name: WWE Hall of Fame

•           Event Date: 06/04/2019

•           Geography:  Barclays Center, Brooklyn, US

•           Username: [email-masked]

•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.

•           Link as proof: https://www.viagogo.de/Sport-Tickets/WWE/WWE-NXT-Karten<https://protect-eu.mimecast.com/s/OD7nCE87YFW9RJocNqOya?domain=viagogo.de>
•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/WWE-Events/WWE-NXT-Tickets/E-3342132<https://protect-eu.mimecast.com/s/xLlQCGv71sJYjpZh7T81L?domain=viagogo.com>