Subject: TID : 20709290 - FAN SELLER - Event Name : Galatasaray vs Antalyaspor - Date : 11/03/2019 - Buyer did not provide passolig
From: Daniels Kasende Kibambe <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 12 Mar 2019 06:48:21 -0700 (MST)

Dear Rose, 

The buyer of this order was requested to provide the passolig but he did not respond to the email neither to phone that was made yesterday to him. 
There case not that says to follow the below notes: 
"Check ALL work items to determine if buyer has received tickets or if seller hasn’t sent: 
1) If before the event and seller hasn’t sent: Arrange to substitute or replace the order (as needed) 
2) If buyer has received tickets: Record Success on order, or contact your TL to arrange 
3) If the event has passed and the seller hasn’t sent the tickets: Escalate to payments for a full refund 

NOTE: This WI won’t be able to be closed until one of the above actions has been taken." 

Please record success for the seller to be paid as the buyer never came back to us with the requested information 

Regards, 
Daniels