Subject: Re: 20649960 - Fan Seller - Harlem Globetrotters - 02/03/2019 - charges issue
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Tue, 12 Mar 2019 04:47:54 -0700 (MST)

Hi Val, 

I checked the case, the seller didn't fulfil so he has to be charged and seller still needs to provide us with proof stating that he'll not be charged. 

Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 11 March, 2019 21:58:57 
Subject: 20649960 - Fan Seller - Harlem Globetrotters - 02/03/2019 - charges issue 

Hi rose, 

This seller keeps coming back informing that we had cancelled the sale 20431375 informing that we would have not charged him. 

In 20431375 we have refunded the buyer (after moving in pending sub) because seller informed us that when he sold these tickets, the tickets were not on sale for 3 days, means that the listing was not active and then the tickets sold. 

Now he sent me the proof of the email we sent him, informing only that we are cancelling the sale. He insists that we informed him we will not charge him. I did not find this kind of proof. 

Can you please check this case and let me know. 

Thanks 
Valentina