Subject: Re: 20304827, Fan seller ES, Tomorrowland 2019 - Weekend 1 - Magical Friday Pass, 19/07/2019, tickets issue
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Tue, 12 Mar 2019 00:07:39 -0700 (MST)

Hi Natalia, 

The seller has been informed to ship the bracelets and the bracelets don't not need to be personalized. as soon as the bracelets are active. 

Rosette, 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 2 March, 2019 15:07:07 
Subject: 20304827, Fan seller ES, Tomorrowland 2019 - Weekend 1 - Magical Friday Pass, 19/07/2019, tickets issue 

Rosette, 

Seller sent PDF in order to provide it to the buyer via customer mail as DP cannot be changed because buyer has to receive the bracelet as well. 
According to the history case of the same issue in the other order sold by this seller, they confirmed that tickets no need to be personalized, only buyer has to active the bracelet under his name. 

Please, flag the case to the relevant team in order to provide the tickets to the buyer. 
tickets attached. 

-- 
Kind Regards