Subject: Fwd: ID : 19581295 , Broker DE, Bayern Munich vs Liverpool - Round of 16 - Champions League 2018-19 , 13/03/2019 , EDM error
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Poonam Chawla <[email-masked]>
Date: Mon, 11 Mar 2019 08:26:25 -0700 (MST)

Hi, 

The buyer of this order claimed about the wrong tickets received, they purchased the tickets in section "best available" and according to buyer, they received cheaper tickets which are not equivalent to the best tickets as purchased. 

The previous agent amy.hogan investigated on the website and found out that there is no option to list the ticket with this section "best available" therefore he emailed EDM to check if the order can be sub as EDM error. 

Could you please check with amy.hogan if he has already received any update from EDM team to sub the order. 

Kind Regards, 
Rosette 

From: "Poonam Chawla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 10 March, 2019 20:22:52 
Subject: ID : 19581295 , Broker DE, Bayern Munich vs Liverpool - Round of 16 - Champions League 2018-19 , 13/03/2019 , EDM error 

Hi Rosette, 

With reference to the above TID, buyer called informing he purchased best available tickets but got cheaper tickets which he don't consider it as best. 

Seller listed these tickets as best available tickets and its probably an EDM Error. 

Case has been escalated to EDM by "amy.hogan", could you please flag this case to her to take further action accordingly. 

Kind Regards, 
Poonam