Subject: Fwd: 20734852, Broker ES, FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19, 13/03/2019, tickets issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 11 Mar 2019 08:09:06 -0700 (MST)

Hi, 

With reference to the above TID, the buyer has been refunded by error and the seller has been paid as it's CS Error. Actually the buyer is totally unhappy about the order being refunded as they purchased the tickets since December 2018 and made a lot of expenses ( flight tickets and hotel booking) and they really want these tickets. 

Could you please check with seller support if the Broker ES can still provide the tickets to buyer as they have not been uploaded yet and the Broker ES has also been paid. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 11 March, 2019 19:06:10 
Subject: 20734852, Broker ES, FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19, 13/03/2019, tickets issue 

Hello Rosette, 

Buyer called chasing the tickets. 
The thing is that buyer bought the tickets in Decembre and then we subbed the first transaction to this one and finally, and by error, transaction has been refunded. 

Buyer is travelling from Israel to Spain expending a lot of money in the tickets and also in the flight and hotel so he is very angry and claims the tickets that he bought in decembre. 
Please, contact to the relevant department in order to see if thee is something we can do in order to sort out the matter. 

Thanks in advance. 

-- 
Kind Regards 
Natalia