Subject: Red Flag
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Amit Kumar Thakur <[email-masked]>
Date: Mon, 11 Mar 2019 07:56:43 -0700 (MST)

Hi Brian, 

I received the red flag report for the EN agent Amit Thakur and the quality report says that the agent should call the buyer and incorrect blurb used. I reviewed the the case with the agent and the agent didn't call the buyer because he was coming with different queries in each email and about the incorrect blurb the agent has been coached. 

Could you please review this with quality team as the buyer