Subject: 20734852, Broker ES, FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19, 13/03/2019, tickets issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 11 Mar 2019 06:36:10 -0700 (MST)

Hello Rosette, 

Buyer called chasing the tickets. 
The thing is that buyer bought the tickets in Decembre and then we subbed the first transaction to this one and finally, and by error, transaction has been refunded. 

Buyer is travelling from Israel to Spain expending a lot of money in the tickets and also in the flight and hotel so he is very angry and claims the tickets that he bought in decembre. 
Please, contact to the relevant department in order to see if thee is something we can do in order to sort out the matter. 

Thanks in advance. 

-- 
Kind Regards 
Natalia