Subject: Re: EID : 2922367 - Fan Seller - Sporting vs Santa Clara - 17/03/2019 - Wrong date
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 11 Mar 2019 13:23:38 +0000

Hi Team

This buyer has said this event date is incorrect on our website, the agent has provided proof regarding this, can it be looked it?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 11 March 2019 13:12:46
To: India Inbox
Cc: Fatoumata Altmueller
Subject: Fwd: EID : 2922367 - Fan Seller - Sporting vs Santa Clara - 17/03/2019 - Wrong date

Hi,

The buyer of this order claimed that the event is on 15.03.19 and the tickets received say 15.03.19 as well however they purchased the tickets for 17.03.19. The agent investigated online and found out that there's no event on 17.03.19 as states our website.

Could you please inform EDM team to investigate the correct event date and to update it on the system as well.

• Transaction/ Listing number : 20437247/225064116
•           Event ID: 2922367
•           Event Name: Sporting vs Santa Clara
•           Event Date: 17/03/2019
•           Geography: Jose Alvalade Stadium, Lisbon, PT
•           Username: [email-masked]
•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.
•           Link as proof: https://seatpick.com/search/Sporting Lisbon vs C.D. Santa Clara Football<https://protect-eu.mimecast.com/s/QeI4CwV8osL8g9nfVqw3W?domain=seatpick.com> and also this link https://www.footballticketnet.com/portuguese-liga-nos/sporting-lisbon-vs-c.d.-santa-clara<https://protect-eu.mimecast.com/s/KhDmCxnNpIJMPwjtvGGgZ?domain=footballticketnet.com>
•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Portuguese-Premier-League/Sporting-Tickets<https://protect-eu.mimecast.com/s/prUUCyoOqfNXAk3cQy7aB?domain=viagogo.com>

Kind Regards,
Rosette
________________________________
From: "Fatoumata Altmueller" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 11 March, 2019 12:23:08
Subject: EID : 2922367 , Fan Seller  , Event Name: Sporting vs Santa Clara , Event Date: 17/03/2019 , Wrong date

Hi Rose

The buyer of this order informed that the particular event is on 15th march 2019 I confirmed the same information on the official website online. Buyer also has received tickets
for the 15th march 2019 but on the case date is marked as 17th march.

Can you please inform EDM team to investigate on this information and to mark the event as cancelled on our system.

•           Transaction/ Listing number : 20437247/225064116

•           Event ID: 2922367

•           Event Name: Sporting vs Santa Clara

•           Event Date: 17/03/2019

•           Geography: Jose Alvalade Stadium, Lisbon, PT

•           Username: [email-masked]

•           What needs to be done: Buyer need to be informed about the same and this need to be corrected on our website and case.

•           Link as proof: https://seatpick.com/search/Sporting Lisbon vs C.D. Santa Clara Football<https://protect-eu.mimecast.com/s/QeI4CwV8osL8g9nfVqw3W?domain=seatpick.com> and also this link https://www.footballticketnet.com/portuguese-liga-nos/sporting-lisbon-vs-c.d.-santa-clara<https://protect-eu.mimecast.com/s/KhDmCxnNpIJMPwjtvGGgZ?domain=footballticketnet.com>

•           Link to viagogo page :https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Portuguese-Premier-League/Sporting-Tickets<https://protect-eu.mimecast.com/s/prUUCyoOqfNXAk3cQy7aB?domain=viagogo.com>